物流政策
Order processing
In-stock orders are handed to the courier within a maximum of 2 business days. Prescription orders are handed to the courier within a maximum of 4 weeks.
The applicable processing time, whether for an in-stock order or a prescription order, and the transit estimates below also apply to TryOn and Outlet orders.
Fulfilment origin
All orders are dispatched from Hong Kong.
All prescription sunglasses are produced and dispatched from Hong Kong.
Estimated transit time after the courier receives the order
Transit time starts only after the courier receives the order, and is counted separately from the handling time above.
| Destination | Estimated transit time |
|---|---|
| Hong Kong | maximum 2 business days |
| Macau | maximum 2 business days |
| Taiwan | 2–5 business days |
| Singapore | 2–5 business days |
| Malaysia | 2–5 business days |
| Australia | maximum 7 business days |
| Other delivery destinations, including China | maximum 7 business days |
These transit estimates do not include the in-stock handling time or the prescription-order handling time above.
Shipping charges and any free-shipping threshold depend on the delivery destination, the product and the order value. The applicable shipping option and amount are displayed at checkout.
Prescription orders
Prescription sunglasses are produced in Hong Kong and are handed to the courier within a maximum of 4 weeks. Transit time starts only after the courier receives the order.
All prescription sunglasses are produced and dispatched from Hong Kong.
Pre-order products
Pre-order products are not covered by the in-stock handling time or the transit estimates above. Any dispatch estimate stated on the relevant product page or in the order information applies instead. If no estimate is shown, please contact 2nu before ordering.
Customer responsibility for tax compliance
For every cross-border order, the recipient is responsible for any applicable customs duties, import taxes and related charges. There are no market exceptions.
General overview
By using this website and purchasing products from 2NU (H.K.) Limited (“we,” “us,” or “our”), you acknowledge and agree that you are responsible for complying with all applicable local tax regulations. This includes, but is not limited to, import duties, Value Added Tax (VAT), Goods and Services Tax (GST), or similar charges imposed by your local authorities.
Import duties and customs charges
For international orders—that is, orders delivered across a customs border from the dispatch location—your destination may impose import duties, customs fees, or other related charges. These fees are not included in the product price or shipping cost and are entirely the responsibility of the customer.
It is your responsibility to check with your local customs or tax authorities to understand the applicable requirements and rates before placing an order. We do not control these charges and are unable to predict their amounts.
Prescription sunglasses — shipping origin and import taxes
Please note that all prescription sunglasses are manufactured and dispatched from Hong Kong, regardless of the delivery destination.
For customers outside Hong Kong, prescription orders may therefore be subject to import duties, customs fees, VAT, GST, or other local taxes upon arrival. These charges are determined by local authorities, are not included in the product price, and must be settled by the customer.
VAT and GST compliance
If you are located in a jurisdiction where VAT, GST, or similar consumption taxes apply, you are responsible for ensuring that these taxes are paid in accordance with local regulations.
Product prices displayed on our website may not include VAT or GST. Where applicable, these taxes may be calculated and added during checkout based on your shipping address.
Documentation and records
We may provide invoices or relevant documentation with your order to assist with local tax compliance. It is your responsibility to retain these records for your own reference and any required tax reporting.
Disclaimers
We are not responsible for any penalties, fines, delays, or legal consequences arising from a failure to comply with local tax or customs regulations. Customers are encouraged to consult their local tax authorities or a qualified tax professional if they are unsure of their obligations.
Changes to local tax regulations
If local tax laws or import requirements change after you have placed an order, it is your responsibility to comply with the updated regulations in accordance with applicable laws.
