Refund policy

Eligible sunglasses may be returned or exchanged within 14 days of delivery, provided they are undamaged, unworn beyond normal try-on, and returned with all tags, accessories and packaging intact. Normal try-on is allowed; wearing them for exercise or outdoor activities is not normal try-on.

Prescription products, customised products, TryOn products, Online Outlet items and products marked Final Sale are not eligible for returns, exchanges or refunds. Running Caps are not eligible for returns or refunds. This does not affect any rights under applicable consumer law.

If your item arrives with a manufacturing defect or delivery damage, notify Customer Care at care@2nu.vision within 24 hours of delivery, with your order details and clear photos of the issue.

To request a return or exchange, reply to your order confirmation email or contact Customer Care at care@2nu.vision or via WhatsApp.

We issue approved refunds to the original payment method within 7 business days after receiving and inspecting the returned item. The time it takes for the refund to appear in your account depends on your bank or payment provider; please contact them for the expected posting time.

Customers arrange return shipping. Shipping fees are non-refundable; if free shipping was applied, the original shipping cost will be deducted from the refund.